Sword Health Launches Intelligence, a New AI Division, to Expand Beyond Care Delivery and Transform Healthcare’s Most Critical Operational Workflows

Sword Health, a global leader in AI-powered care, today announced the launch of Sword Intelligence, a dedicated new division poised to extend its transformative artificial intelligence capabilities beyond direct care delivery into the operational backbone of healthcare. This strategic move aims to tackle some of the industry’s most critical administrative burdens and workflow inefficiencies, offering battle-tested AI solutions to providers, payers, and governments.

Born from Sword Health’s internal need to efficiently manage care for over half a million members, Sword Intelligence will now offer its advanced AI Care Manager agents to external organizations. These modular AI solutions are designed to streamline non-clinical workflows that traditionally consume significant time and resources, such as patient enrollment, triage, eligibility checks, and high-risk member outreach.

“Sword Intelligence began as an internal initiative to address our own operational challenges in delivering care more efficiently,” stated Virgilio Bento, Founder and CEO of Sword Health. “After improving our own operations and supporting over half a million members, it became clear that the AI internal solutions we developed could help other healthcare organizations overcome these inefficiencies, reduce administrative burdens, and improve patient care. This is the next step in our mission to make high-quality healthcare more accessible and efficient.”

While Sword Health’s “Phoenix” AI Care specialist will continue to focus on clinical care delivery directly with patients, Sword Intelligence introduces a new generation of AI agents specifically trained for care management. These agents will facilitate better coordination of care, significantly reduce administrative overhead, and free up human clinicians to focus on direct patient interaction and higher-value tasks.

Operating as a startup within the rapidly expanding Sword Health ecosystem, Sword Intelligence boasts its own dedicated team, roadmap, and go-to-market strategy. This agile approach will enable the division to rapidly develop and deploy modular AI solutions across a wide array of healthcare domains, seamlessly integrating with existing systems and human teams. The offerings are built with a deep understanding of healthcare’s complexities, ensuring safety-first design and compliance with rigorous standards such as HIPAA, HITRUST, and SOC 2.

By automating high-volume, time-consuming tasks like scheduling, follow-up coordination, and data verification, Sword Intelligence promises to enhance efficiency, reduce costs, and ultimately expand access to quality care without compromising the essential human element of healthcare. This initiative marks a significant step towards a more streamlined and patient-centric healthcare future.